
Back to Jobs

Cognizant is hiring Trainee – Junior Data Analyst

Cognizant
Kolkata, West Bengal

Published by
Ashok Kumar
Updated Jan 5, 2025
Salary Range
₹4L - ₹12L LPA
Experience
0-4 years
Batch Years
2024, 2023, 2022, 2021
Job Type
Fresher, Experienced
Employment Type
Full Time
Job Summary
We are looking for a motivated Process Executive – CDM/PV with 0-4 years of experience to join our team. The role involves utilizing Generative AI and MS Excel to enhance customer data management and resolve customer complaints effectively within the Life Sciences domain.
Responsibilities
- Manage customer data to ensure accuracy and integrity.
- Implement and maintain Generative AI tools for customer management processes.
- Analyze customer data using MS Excel to identify trends and suggest improvements.
- Handle customer complaints efficiently and ensure timely resolution.
- Collaborate with cross-functional teams to improve customer service strategies.
- Monitor the effectiveness of customer management processes and suggest enhancements.
- Prepare documentation and reports related to customer management activities.
- Ensure compliance with industry regulations and company policies.
- Participate in training to stay updated on Generative AI tools and customer management techniques.
- Develop best practices for customer management and complaint handling.
- Engage with customers to provide tailored solutions while maintaining professionalism.
- Contribute to process improvements with feedback and suggestions.
Qualifications
- Strong skills in Generative AI and MS Excel.
- Domain expertise in customer management within the Life Sciences sector.
- Proficiency in resolving customer complaints and managing data.
- Excellent communication and interpersonal skills.
- Adaptability to rotational shifts and hybrid work models.
- Strong problem-solving and organizational skills.
- Commitment to continuous learning and development.
Certifications Required
- Certified Customer Service Professional (CCSP)
- Microsoft Office Specialist (MOS) in Excel
- AI for Everyone by Coursera
Education Requirement: Bachelor’s degree in Life Sciences, Computer Science, or related field
Technical Skills Required: Generative AI, MS Excel, Customer Management, Complaint Management, Data Analysis
Education Requirements
Bachelor’s degree in Life Sciences, Computer Science, or related field
Eligible Batch Years
2024, 2023, 2022, 2021

Cognizant
Cognizant, founded in 1994 and headquartered in Teaneck, New Jersey, is a leading global provider of information technology, consulting, and business process services. The company specializes in helping clients modernize technology, reimagine processes, and transform experiences in a rapidly evolving digital landscape. As of 2024, Cognizant employs over 350,000 professionals worldwide and reported a revenue of $19.4 billion in 2023. Cognizant serves a broad range of industries, including healthcare, banking, manufacturing, and retail, driving innovation and operational excellence for its clients.