Job Description

Sprinklr is a leading enterprise software company specializing in Unified Customer Experience Management (Unified-CXM). As an Associate Operations Engineer, you will play a critical role in ensuring platform availability, troubleshooting issues, and contributing to a highly reliable production environment.

What You’ll Do:

• Perform Linux Systems Administration.
• Monitor and maintain production environments in on-premise data centers or cloud platforms (AWS, Azure, GCP).
• Use IT monitoring tools such as Sensu, Prometheus, and Grafana for alert management and infrastructure monitoring.
• Troubleshoot and resolve IT Infrastructure and Application issues, ensuring high availability.
• Identify opportunities to automate monitoring processes and reduce noise.
• Work collaboratively in hybrid, multi-time-zone teams, maintaining organization and productivity.
• Independently handle production troubleshooting and system issues.
• Understand microservices, application servers, networking, and databases.
• Familiarity with Jenkins, Git, Kubernetes, and Release & Deployment processes is a plus.
• Be a proactive team player.

Experience Requirement:
0-2 years of experience in relevant roles, including internships or academic projects.

Why You’ll Love Sprinklr:

• Culture: Sprinklr fosters an inclusive environment where your contributions matter.
• Benefits: Comprehensive health plans, well-being programs, and financial protection for employees and their families.
• Mission: Enable organizations to make their customers happier through innovative software solutions.
• Growth: Continuous learning opportunities via LinkedIn Learning and other platforms.
• Diversity: A commitment to equal opportunity and celebrating differences to strengthen innovation and success.

Batch Eligibility: Graduates from 2022, 2023, and 2024 batches.
Education Requirement: Bachelor’s degree in Computer Science, Information Technology, or related fields.
Technical Skills Required: Linux, AWS, Azure, GCP, Sensu, Prometheus, Grafana, Jenkins, Git, Kubernetes, Release Management, Microservices, Application Servers, Networking, Databases.