Job Summary

We are looking for a motivated Process Executive – CDM/PV with 0-4 years of experience to join our team. The role involves utilizing Generative AI and MS Excel to enhance customer data management and resolve customer complaints effectively within the Life Sciences domain.

Responsibilities

Manage customer data to ensure accuracy and integrity.
Implement and maintain Generative AI tools for customer management processes.
Analyze customer data using MS Excel to identify trends and suggest improvements.
Handle customer complaints efficiently and ensure timely resolution.
Collaborate with cross-functional teams to improve customer service strategies.
Monitor the effectiveness of customer management processes and suggest enhancements.
Prepare documentation and reports related to customer management activities.
Ensure compliance with industry regulations and company policies.
Participate in training to stay updated on Generative AI tools and customer management techniques.
Develop best practices for customer management and complaint handling.
Engage with customers to provide tailored solutions while maintaining professionalism.
Contribute to process improvements with feedback and suggestions.

Qualifications

Strong skills in Generative AI and MS Excel.
Domain expertise in customer management within the Life Sciences sector.
Proficiency in resolving customer complaints and managing data.
Excellent communication and interpersonal skills.
Adaptability to rotational shifts and hybrid work models.
Strong problem-solving and organizational skills.
Commitment to continuous learning and development.

Certifications Required

Certified Customer Service Professional (CCSP)
Microsoft Office Specialist (MOS) in Excel
AI for Everyone by Coursera

Education Requirement: Bachelor’s degree in Life Sciences, Computer Science, or related field

Technical Skills Required: Generative AI, MS Excel, Customer Management, Complaint Management, Data Analysis

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